Return & Refund Policy

Effective Date: July 31, 2026

At QAFA, customer satisfaction is our priority. We strive to provide premium fragrances and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of perfumes and personal care products, we only accept returns under the following conditions:

• The item must be unused, unopened, and in its original sealed packaging.
• Return requests must be submitted within 7 days of receiving your order.
• The product must be in the same condition as it was delivered.
• Proof of purchase or order confirmation is required.

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used perfume bottles.
• Products with broken or removed seals.
• Items damaged due to misuse or improper handling by the customer.
• Clearance, promotional, or final sale items (unless defective).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Processing time may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable, unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are:

• Defective.
• Damaged during shipping.
• Incorrectly shipped.

If you need an exchange, please contact our customer support team before sending any item back.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes.
• Gift cards.
• Final sale or clearance products.
• Products returned without prior approval.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Email: qafabyzafars@gmail.com

Store Name: QAFA by ZAFAR's

Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM

We aim to respond to all inquiries within 24–48 business hours.